Cancellation Policy
We understand that sometimes plans change, but as a small business, late cancellations and missed appointments have a direct impact on our business and our therapists. If less than 48 hours notice is provided then 50% of your treatment cost is payable. If less than 24 hours notice is given then 100% of your treatment cost will be payable. If you miss your appointment 100% of your treatment cost will be payable. Appointments booked within 24 hours ~ if you book an appointment with less than 24 hours' notice then change or cancel 100% of the treatment cost will be payable. By booking an appointment with us you agree to these cancellation terms. If the salon is closed, you can get in touch via Facebook or Email.
Booking Fee
Appointments may be subject to a booking fee, which is non-refundable and will be deducted from the final treatment cost.
If You’re Not Completely Happy
We always want you to love your treatment. If you’re unhappy with any aspect or your treatment, please let us know within 24 hours so we can help resolve it. Please do not remove, alter or attempt to correct the treatment yourself, as we may then be unable to assess or rectify the issue. We’re always happy to work with you to find a solution. Please note we do not offer refunds our priority is to resolve any concerns for you.
Medical
Please inform us of any changes to your medical health or circumstances before your treatment, including if you become pregnant, start taking new medication, have a new medical condition, undergo surgery or experience any other relevant change. This allows us to ensure your treatment is safe for you.
Age Requirements
Clients under the age of 16 must be accompanied by a parent or legal guardian and have the appropriate consent form completed before the treatment. Please note that some treatments are not suitable for clients under the age of 16 or 18, depending on the treatment and safety requirements.
Thank you
Team Glow
